REFUNDS, RETURNS, & EXCHANGES
Return window
Returns must be requested within 30 days of delivery. Once a return is approved, the package must be postmarked back to us within 14 days or it will not be accepted.
Items must be unworn, unwashed, in original condition, with all tags attached. Items received worn, washed, or without tags will not be accepted.
To start a return, use our REDO return portal here.
What's available
| Item type | Refund | Exchange | Store credit |
|---|---|---|---|
| Ready-to-Ship | Yes | Yes | Yes |
| Print-on-Demand (POD) | No | Yes | Yes |
| Orders placed at 20%+ off | No | No | No |
Print-on-Demand (POD) items
POD are made here in our LA warehouse. Items are printed, cut, and sewn only after you order them — we don't hold them in stock.
- POD orders cannot be canceled once placed.
- POD items are final sale: exchange or store credit only, no refunds.
- You can still request a return through the portal once your order arrives.
Sale and discounted orders
Orders placed during a sale of 20% or more off (Black Friday, Cyber Monday, End of Year, Warehouse Sale, and similar) are final — no returns, exchanges, or store credit. Welcome offers and promo codes under 20% do not affect return eligibility.
Damaged, defective, or incorrect items
This is the exception to everything above, including final sale.
If your order arrives damaged, has a manufacturing flaw, or isn't the item you ordered, email support@kinetickings.com within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement at no cost and cover return shipping on the incorrect item.
Exchanges
If you requested exchange item is out of stock when we process your return, we'll issue store credit as an electronic gift card by email instead.
Returned-to-sender packages
If a package comes back to us — undeliverable address, missing apartment number, or uncollected from a carrier access point — we'll email you.
For Ready-to-Ship items, you can have the order reshipped to a corrected address, or request a refund once the package is physically back at our facility.
For POD items, we'll reship to a corrected address. POD items are final sale, so a refund or store credit isn't available in this case.
Processing times
Store credit is issued as soon as your return is processed at our facility and arrives as an electronic gift card by email.
Refunds are issued to the original payment method and typically take about 3–4 business days to appear once your return is processed.
Kinetic Kings reserves the right to refuse any return that does not meet the conditions above.
Kinetic Kings
5311 Pacific Blvd.
Huntington Park, CA 90255
Customer support: support@kinetickings.com